COVID-19 (Coronavirus) – update for our customers

In light of the nationwide and global situation with the Coronavirus (COVID-19), we want to assure you that we are doing everything we can to continue the delivery of our services, while protecting the safety and welfare of our staff and our wider community.

We will continue to listen to and follow the advice of the Irish government and the Health Service Executive, for all our colleagues. In line with government guidance our service contingency plans are now in place and most of our people will be working from home over the coming weeks. 

We are continuing to manage all critical day-to-day services and the timely processing of financial transactions like paying claims and paying pensions.

We always do our best to respond to you as quickly as possible. However, during this time we’re sorry we are unable to take your phone calls at the moment and that there may be some delays on your email queries.

  • If you have an urgent query, please email and remember to include your full name, scheme/policy number and reason for contact so we can do our best to get back to you as soon as possible.
  • If you are wondering about your workplace pension, log on to our online portal. If you need to contact us, please log on and go to the contact us section.
  • For other enquiries, please refer to the relevant contact information below.

Income Protection

If you have an urgent income protection query, please email - and remember to include your name, claim number and date of birth.

Pension Payments

If you have an urgent query about pension payments, please email - and remember to include your name, client number and date of birth.

Investment Information

If you would like to check the most up-to-date fund returns visit our Investment Centre or log on to our online portal.


The best way to keep up to date and to take care of your family and friends at this difficult time is to regularly check the HSE website. In the meantime, stay well, and take care.